Netflix is a large streaming platform that has provided a great deal of entertainment for many people. That is why it is so annoying to be the victim of a hack on this platform, for example, when data such as access to email changes.
As all users are prone to this happening to them, it is necessary to know how to proceed if they become the victim of a hack. Next, we will briefly and clearly talk about what to do if our Netflix account was hacked. First, we will talk about how to know if it was attacked by an intruder.
How to know if your Netflix account was hacked
Although the people who decide to hack a Netflix account worry about changing all the access data and other personal information in order to take over the account fully, not all of them do. Some hackers simply gain access to the platform and use it hoping they won’t be noticed.
Well, in these cases it is possible to know with certainty if the account was hacked or not by doing something very simple: checking the history of views. Although this may not work if you have deleted the history. First, you must log in and go to the ‘Account’ section, then you must go to ‘View activity’ and click on ‘Recent device transmission activity’.
In this tab, it will be possible to see the places from where the account has been accessed. Having this information it will be possible to know with certainty if it has been hacked or not.
Now, in case the account has been hacked, recovering it in this way will be easy; you just have to change the password and that’s it. However, the subject is different if the email has also been changed. What you can do in cases like that will be mentioned below.
How to recover my hacked Netflix email
On certain occasions, and it is the most common, email and other access data to a Netflix account are hacked and completely changed. In circumstances like these, it is very regrettable to say that the user has been ‘excluded’ or blocked from the account. In cases like these, it will be a bit more difficult to proceed.
In these circumstances, Netflix will send an email that the access data (email and password) have been changed successfully. The way to proceed in this case is to announce to technical support that this change was not made by us. However, it is not that simple.
If the intruder did a good job and changed all the information on the account, including the credit card number, it will be very difficult to prove that the account was yours from the beginning. According to the testimonies of the people who have suffered this evil, it is better to give the account lost; in the best of cases, this will be closed completely, although you can also do it yourself.
However, these problems will be totally in the hands of the customer service team assigned to the case, so it will only be left to wait patiently for everything to go well.
Why won’t Netflix let me change my email?
In some cases, Netflix makes it impossible to change the user’s email. However, these types of problems will be nothing more than platform failures. To be able to solve them, you will only have to exit the platform and access it again, then try again to update the email data.
First, you have to create an account on the Netflix platform, go to the account section, in the taskbar in the upper right corner. Then go to ‘subscription and billing‘ and click on ‘change account email’. After that, the problem should be solved. If not, you will have to wait a while for the platform problem to be resolved.
Well, it is clear that no one is immune from this happening, since a large number of hackers that there are currently is surprising. However, if these suggestions are followed, it will be easy to proceed if you ever become the victim of a mishap like this.